My Projects
Implementing SharePoint
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Implemented SharePoint Online for team/department use
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Gathered requirements from users and stakeholders
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Designed site structure: team sites, libraries, and metadata
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Set up role-based permissions and access control
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Automated workflows using Power Automate (e.g., approvals)
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Customized branding to align with company identity
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Conducted testing and gathered user feedback
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Delivered user training and created support documentation
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Integrated SharePoint with Teams and OneDrive
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Monitored usage and adoption through SharePoint Admin Center

Implementing Autopilot
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Deployed and configured Windows Autopilot for streamlined device provisioning
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Integrated Autopilot with Microsoft Endpoint Manager (Intune)
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Created and assigned Autopilot deployment profiles (user-driven and self-deploying)
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Enabled automatic device enrollment into Azure AD and Intune
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Imported device hardware IDs and managed device registration
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Customized Out-of-Box Experience (OOBE) to reduce manual setup steps
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Applied security baselines, compliance policies, and configuration profiles
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Pre-installed core applications (Office, Teams, antivirus, etc.) via Intune
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Tested deployment scenarios for new joiners and remote users
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Provided user training and documentation for first-time setup
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Reduced setup time from hours to minutes and minimized IT touchpoints
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Implementing Microsoft 365 User Onboarding Automation
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Automated user account creation in Azure Active Directory
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Assigned Microsoft 365 licenses based on user role or department
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Automatically added users to Teams channels, distribution lists, and SharePoint groups
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Sent customized welcome emails with login credentials and setup instructions
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Created onboarding tasks using Microsoft Planner or To Do
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Triggered workflows via Power Automate from a user request form
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Applied default Intune device policies and security groups
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Logged all steps in SharePoint or a ticketing system for audit and tracking
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Reduced onboarding time and manual errors for IT and HR teams

Implementing Intune Device Compliance & Configuration Policies
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Created and deployed device compliance policies (e.g., password, encryption, OS version)
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Automated conditional access rules to block non-compliant devices
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Configured Intune configuration profiles (Wi-Fi, VPN, email settings)
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Applied security baselines for Windows 10/11 using Microsoft best practices
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Used dynamic device groups for policy targeting by department or location
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Scheduled policy refresh intervals and monitored compliance status in Endpoint Manager
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Enabled automatic remediation for non-compliant devices
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Integrated with Azure AD for seamless policy enforcement across hybrid environments
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Reduced manual setup time and improved endpoint security posture

RASCI Model Implementation
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Implemented the RASCI model to define roles and responsibilities across IT support workflows
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Focused on key areas: Microsoft 365 onboarding, device provisioning, and access control
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Identified stakeholders: IT, HR, hiring managers, end users, and security team
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Created a detailed RASCI matrix to map roles for each task in the onboarding process
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Conducted role validation sessions with each department to ensure clarity and alignment
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Embedded RASCI roles into SOPs and process documentation
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Integrated with Power Automate to trigger task assignments and status updates
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Reduced ticket escalations and task overlap by clearly defining accountability
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Improved collaboration and communication between departments
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Reused the RASCI template across other IT automation and support projects
